1. Introduction
OxCare is committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy outlines how we collect, use, disclose, and manage the personal information of our participants in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant legislation, including the NDIS Act.
2. Collection of Personal Information
We collect personal information that is reasonably necessary to provide you with safe and effective NDIS support services. This may include:
- Your name, contact details, date of birth, and NDIS number.
- Details of your NDIS plan, goals, and funding.
- Health information, medical history, and reports from other healthcare providers.
- Emergency contact information.
- Financial information for billing purposes (e.g., for self-managed participants).
We collect this information directly from you, from the NDIS portal, or from your nominated representatives with your consent.
3. Use and Disclosure of Information
Your personal information is used primarily to plan, deliver, and manage your support services. This includes:
- Assessing your eligibility for services.
- Developing and reviewing your individual Service Agreement.
- Invoicing the NDIS or your plan manager for services rendered.
- Communicating with you about your supports.
- For internal administrative purposes, including quality improvement.
We will only disclose your personal information to third parties with your consent, or where required or authorised by law. This may include disclosing information to:
- Your authorised representatives or nominees.
- Healthcare professionals involved in your care (with your consent).
- The NDIS Quality and Safeguards Commission or other government bodies as required by law.
- Our professional advisors, such as lawyers or auditors, under strict confidentiality agreements.
We will never sell or trade your personal information.
4. Data Security
We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure physical record storage, electronic security systems (like passwords and encryption), and staff training on confidentiality obligations. When information is no longer required by law, we will take steps to destroy or de-identify it.
5. Access to and Correction of Your Information
You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, or incomplete. To request access or correction, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable period. In certain circumstances, we may be permitted by law to deny access.
6. Complaints
If you have a complaint about how we have handled your privacy, please contact our Privacy Officer. We will acknowledge your complaint and investigate it promptly. We will provide a written response within a reasonable timeframe. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
7. Contact Us
For any questions about this Privacy Policy, or to access, correct, or make a complaint about your personal information, please contact us now.
8. Updates to this Policy
This Privacy Policy may be updated from time to time. The current version will always be available on our website or can be provided upon request.
Phone: 
Email: 
Address: 9 albida street 3064 donnybrook, Melbourne
Working Hours : 9am-6pm